Shipping Policy

Shipping your package

As a general rule, packages are shipped within 6 to 8 days after receipt of payment, via Fedex or booking in airline with tracking number and delivery with signature. Please note that all Emeralds when entering the country of destination must go through the process of nationalization, we advise our clients to have a broker attentive to do this process, sometimes not necessary when the export is of less value , The value is fixed by each country. Whatever form of shipment you choose, we will provide you with a link so that you can follow your order online.
Our company requires 6 to 8 days to make the entire export process that includes the presentation and sealing of the merchandise in "The National Agency of Mining" payment of royalties and payment of taxes to the government, certificate of origin, presentation in the customs Of the airport and inspection in the police anti-narcotics
All export prices are included in the prices of all products.

In the prices of the products does not include the shipping cost

We recommend that you group all your items in the same order. We can not combine two different orders, because the shipping costs will be applied for each one individually. We are not responsible for any damage to your package after shipment, but we do our best to protect all fragile items.

The boxes are large and your items will be well protected.

• We take great care in packing every item for quality air transport.

• We ship FedEx Express depending on your location and at our discretion.

• Please do not hesitate to contact us with any questions or concerns.

• Please be sure to provide the correct shipping address when placing the order, orders can only be sent to the confirmed shipping address provided by the customer to our mailing list

• Packages are not shipped on Saturday or Sunday. The transit time varies and may vary according to the carrier, we can not control the delays caused by the carriers.

• Delivery time provided by Fedex is an estimate and is not guaranteed. They are also subject to change, especially during peak periods.
Any questions that are answered all queries are welcome.